Address where the kiln is located*
Billing Address (if different)
Upload photos of model and spec plate or any spec stickers/markings
Upload photos of inside of kiln, showing overall condition
Upload photos showing complete exterior of kiln and the area it's in
What troubleshooting steps have been taken, if any? What repair attempts have been made, if any?
Will your organization require a COI prior to my first visit?
If yes, then how should the name and address appear on the coi?
Will your organization require a w-9 prior to my first visit?
If yes, then how should the name and address appear on the w-9?
Upload any pics, documents, or video you think might be helpful
Are there sprinklers in your kiln room?
If so, what color/rating are your sprinklers?
Tell me about the problem. Include any error codes. Were you using a ramp hold program or a preprogrammed cone fire (if applicable)? Share your firing schedule, if applicable. If you're requesting a preventative service check, just put NA.
Please click the link below to read our service agreement 